1. Once the claim has been reported to the company, an adjuster is assigned to your claim.
2. At the time the claim is reported, often the company will go ahead and set up the initial inspection of your
•If your car is still driveable, an appointment at a preferred body shop is typically set up.
•If the car is not driveable, the company will assist you in having your vehicle towed.
3. If your vehicle is not driveable and you have rental reimbursement coverage on your policy, the company will
get you set up in a rental vehicle.
4. The company adjuster will be in contact with you to obtain a statement from you. The adjuster will contact all
parties involved and based on these statements and any other relevant information, will make a liability
5. Once the cost for your vehicle repair has been estimated by a representative from your insurance company,
you may take your vehicle to either one of the company’s preferred vendors or to the body shop of your
choice. Please be sure to provide the body shop with a copy of your estimate. If the body shop finds additional
damage, they will contact the company directly.
6. If your vehicle is declared a total loss, a claims representative from the insurance company will contact you to
discuss the options, mileage and condition of your car. Typically, the company will give you a call within a few
days to discuss the settlement.